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Store Policy

Customer Care

At PRINTAC, we are committed to providing high-quality 3D-printed accessories for precision shooting and ensuring customer satisfaction. This policy outlines how we handle customer inquiries, support, and service.

1. Customer Support

We are available to assist with product inquiries, order updates, and any concerns related to our products. 

2. Product Assistance & Compatibility

  • Before purchasing, please review product descriptions carefully to ensure compatibility with your firearm or setup.

  • If you have any questions about fitment or usage, feel free to reach out before placing your order.

  • We do not provide installation guides, but we can offer general guidance if needed.

3. Order Processing & Updates

  • Once an order is placed, you will receive a confirmation email with your order details.

  • When your order is shipped, you will receive a tracking number (if applicable).

  • If there are any delays or issues with your order, we will notify you as soon as possible.

4. Returns & Warranty Support

  • We only accept returns for manufacturing defects as per our Returns & Exchange Policy.

  • If you receive a defective item, contact us within 1 day with clear photos for evaluation.

  • Replacements are sent at no additional cost if a defect is confirmed.

5. Ethical & Responsible Sales

  • We comply with South African firearm regulations and sell only firearm accessories—not firearms or restricted items.

  • Customers are responsible for ensuring that they comply with local firearm laws regarding the use of our accessories.

6. Customer Feedback & Continuous Improvement

We value your feedback! If you have suggestions or concerns about our products or service, please reach out. Your input helps us improve and develop better products for the shooting community.

Wholesale Inquiries

Wholesale Policy

We welcome wholesale partnerships and offer bulk purchasing options for retailers, shooting ranges, and distributors. If you're interested in stocking our 3D-printed precision shooting accessories, please review the policy below.

1. Eligibility for Wholesale Orders

  • Wholesale pricing is available to registered businesses and resellers in the firearms or outdoor industry.

  • A minimum order quantity (MOQ) may apply, depending on the product.

  • We do not offer wholesale pricing for personal bulk orders.

2. Custom Branding & Logo Options

  • We may be able to customize products with your logo or branding, depending on design feasibility.

  • Customization requests must be discussed in advance and may involve additional setup fees.

  • We reserve the right to decline customization requests that are not compatible with our production process.

3. Pricing & Discounts

  • Wholesale pricing is determined based on order volume and product type.

  • Larger orders may qualify for additional discounts.

  • Prices are subject to change based on material costs and production factors.

4. Order Processing & Lead Times

  • Wholesale orders are made to order and may require a longer lead time.

  • Estimated production time will be provided once the order is confirmed.

  • A deposit or full payment may be required before production begins.

5. Shipping & Delivery

  • Wholesale orders are shipped within South Africa only.

  • Shipping costs will be calculated based on order size and destination.

  • Buyers can arrange their own courier if preferred.

6. Returns & Warranty for Wholesale Orders

  • We do not accept returns or exchanges for wholesale orders unless there is a manufacturing defect.

  • Defective items will be replaced as per our Returns & Exchange Policy.

  • We do not cover damage caused by improper handling or misuse.

7. How to Apply for a Wholesale Account

If you're interested in a wholesale partnership, please contact us with the following details:

  • Business name details

  • Product(s) of interest

  • Estimated order volume

  • Any customization requests (if applicable)

We look forward to working with you!

Privacy & Safety

At PRINTAC, we value your privacy and take the security of your personal information seriously. This policy outlines how we collect, use, and protect your data, as well as our commitment to safety in handling our products.

1. Information We Collect

When you place an order, contact us, or interact with our website, we may collect the following information:

  • Personal details (e.g., name, email, phone number, billing/shipping address)

  • Order details (e.g., products purchased, order history)

  • Payment information (processed securely via third-party payment providers—we do not store your credit card details)

  • Communication records (e.g., emails or messages related to customer support)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide customer support and respond to inquiries

  • Improve our products and services

  • Send important updates regarding your order or account

  • Ensure compliance with legal and regulatory requirements

We do not sell, rent, or share your personal data with third parties except when required for payment processing, shipping, or legal compliance.

3. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, loss, or misuse. However, no online system is 100% secure, so we recommend using strong passwords and safeguarding your personal data when browsing online.

4. Cookies & Tracking Technologies

Our website may use cookies to enhance your browsing experience. Cookies help us:

  • Improve website functionality

  • Remember your preferences

  • Analyze website traffic

You can manage cookie settings in your browser at any time.

5. Safety & Responsible Use of Our Products

  • Our 3D-printed accessories are designed for lawful and responsible use in precision shooting and related activities.

  • Customers are responsible for ensuring compliance with South African firearm regulations when purchasing and using our products.

  • We do not sell firearms, ammunition, or any restricted items.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

7. Updates to This Policy

We may update this policy as needed to reflect changes in laws or business practices. The latest version will always be available on our website.

Payment Methods

- Credit / Debit Cards

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